Conditions of Trade
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1) General Responsibilities
In accordance with trade custom, customer's glass is handled, stored and processed at the customer's own risk.
Leicester Glass Company Limited will undertake the following:
The customer will do the following:
2) Health and safety
a) Leicester Glass Company Limited will take all practical steps to:
b) The customer will:
Only the customer can change the work details. All Changes must be notified and agreed in writing. Changes will be dealt with as follows:
(a) If the changes increase the amount of work shown in the work details
and Leicester Glass Company Limited agrees the changes they will quote
a price for the extra work and time involved. The customer will then decide
whether to go ahead with the changes.
a) The customer will extend the working period by a fair and reasonable amount if Leicester Glass Company Limited:
(i) Has to spend extra time on the work because of changes made to the
work details; or
b) Leicester Glass Company Limited may claim any reasonable costs arising from the working period being extended because of any delay caused by the customer.
(a) The customer may be requested to pay a deposit. This deposit will
be 50% of the total contract, it will be payable with any order and will
have insurance cover to protect the customer.
PVCu window and door frames are guaranteed against any failure in welded joints and distortment in accordance with system suppliers recommendations for a period of not longer than 10 years from the date of final invoice.
Powder coating finishes are guaranteed against fading, peeling etc for a period of 25 years.
Glass sealed units manufactured by ourselves are guaranteed for a period no longer than 5 years after the date of final invoice for failure of hermetic seal (i.e. misting between panes). This guarantee does not cover for breakage of glass after the installation is complete.
Locking mechanisms, hinges and all metallic moving parts are guaranteed for 12 months, subject to regular maintenance by customer. Door Closers are guaranteed for 3 years. Cosmetic deterioration to handles, letter plates, door handles etc., due to wear and tear, are not covered by this guarantee.
All building work of any description will be guaranteed for a period of 12 months from the date of final invoice.
Roofing sheets of any description are not guaranteed against abnormal climate changes, which may cause the structure of materials used to breakdown in some way. The guarantee does not cover against the penetration of insects, misting and mould growth between chambers of the sheets.
Any minor imperfection of aluminium, PVCu or glass are subject to suppliers and/or Glass and Glazing Federation recommendations, details of which are available upon request. Stained glass and leadwork are guaranteed against fading and discolouration for a period of 5 years. Untreated lead will change colour naturally as it oxidizes with contact with the elements and is exempt from this guarantee.
PVCu and aluminium products (i.e. panels, trims etc.) used in any installation are the closest colour matches available from our suppliers at the present time. Door panels are guaranteed for 12 months against warping and twisting.
All guarantees are given in good faith. However, if is deemed after a visit from a company representative that our product has been misused, tampered or damaged in any way etc., we will render the guarantee null and void, leaving any remedial work to be carried out at a prearranged fee, which shall be payable before any work commences.
Any failure of materials under the terms of this guarantee will be repaired or replaced at the sole discretion of Leicester Glass Company Limited.
This guarantee is insured for the protection of the customer.
The customer is granted a period of time to reflect on their decision to action an order. From the date of their acceptance the customer may cancel without penalty within a 7 day 'cooling off period'.
After the cooling off period should the contract be terminated the customer will pay Leicester Glass Company Limited, within 14 days of that contract ending, for work properly carried out, for any materials made specially for the work and for any other of the companies materials on the premises which they allow the customer to keep.
If Leicester Glass Company Limited:
(a) If the customer or the contractor becomes insolvent (unable to pay
their debts), this contract will come to an end unless the insolvency
practitioner involved makes a suitable arrangement to allow the contract
(a) The customer and the contractor can claim from each other the costs
and expenses, which result from any failure to keep to this contract.
The laws of England and Wales apply to this contract.