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Conditions
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Please Click a link below:QualityNickle Sulphide (NiS) & Heat Soaking 1) General Responsibilities2) Health & Safety3) Changing The Work Details4) Extending The Work Period5) Payment6) Guarantee7) Contract Termination8) Insolvency9) Other Rights Of Remedies10) Law Of The Contract
Click to return to the top of the page Quality – The visual quality of glass supplied by Leicester Glass Company Limited will meet the standards and guidelines set out by the Glass & Glazing Federation (GGF). Any inspection of the glass should be carried out following these guidelines in natural daylight and not in direct sunlight or under artificial light. All the Toughened, Curved Toughened and Heat-soaked glass we supply is fully British Standard Kite-Marked to the relevant standard (BS EN 12150, BS ISO 11485-3:2014 & BS EN 14179).
Click to return to the top of the page Deliveries – Leicester Glass Company Limited only operates one regular delivery vehicle and as such can only offer delivery to a limited number of areas, on pre-set days, based around out regular trade customers. F.O.C. deliveries will take place on a Thursday or Friday. We do not deliver on weekends. Requested deliveries outside of the above may incur a delivery charge. All deliveries will be “loose load” i.e. we do not provide wrapped, packaging or pallets. Our driver will ensure that the glass is delivered to a safe, downstairs location, within easy walking distance of the delivery vehicle. However, customers will need to be present to check the delivery and will need to provide labour for the offloading of large and/or heavy panels of glass. We can advise where we are happy to temporarily site glass but it is up to the customer to ensure they are happy with the placement within their address. Deliveries will be made during normal working hours, between 8.00 and 16.30, on our pre-set day for the area. We cannot guarantee a specific time however, if requested, our driver will advise you with an approximate delivery time. For deliveries outside of our regular routes, required on any other day than our usual pre-set day, or delivered within a specific time frame, it may sometimes be possible to arrange a dedicated delivery at extra cost. Due to the fragile nature of glass, deliveries may occasionally need to be re-scheduled at short notice. In the event of this happening, we will always try to give as much notice as possible. All glass should be handled with care at all times. Cut edges will be sharp, polished edges can easily chip and toughened glass should never be stood on its end on a hard surface without protection. Do not turn toughened glass on its corner. Take suitable precautions when handling any glass product, plan your safety equipment and your route before attempting to lift the glass. Make sure you are comfortable with the weight and its distribution. Do not attempt to move glass if you feel in any way unsure about the process. Leicester Glass may be willing by prior arrangement to fit a pane of glass purchased from us on a “supply and delivery only” basis but this will incur a fitting charge.
Click to return to the top of the page Mirrors & Painted Glass – Mirrors and painted glass should always be handled, installed and maintained correctly to avoid damage and prolong the working life of the glass. Only mirror adhesive should be used for bonding mirrors, and clear, low modulus, neutral cure silicone is the only adhesive we recommend be used to bond painted glass. The adhesive/silicone should be applied in vertical strips approx. 300 MM in length, 100 MM apart and no more than 6 MM in width. On bonded mirrors safety backing can be applied in strips to allow for the adhesive to be applied directly to the mirror backing. A fully backed mirror should not be glued to any substrate as the only attachment method. A fully backed mirror will need mechanical fixing. Where a mirror is to be mechanically fixed using mirror screws, suitable rubber grommets should be used to prevent the metal screws coming into direct contact with the glass. Leicester Glass Company Limited recommend that all mechanically fixed mirrors are supplied fully safety backed. As paint is viewed through the glass slight variations in colour may be noticeable when compared to the original colour swatch. Variations may also occur on panels ordered in different batches, or viewed under different lighting. Leicester Glass Company Limited can supply suitable mirrors adhesive, mirror screws and silicone.
Click to return to the top of the page Nickel Sulphide (NiS) & Heat-soaking – NiS inclusions are a rare yet accepted anomaly within glass manufacturing that can, over time, result in tempered (toughened) glass spontaneously failing. While heat-soaking greatly reduces the rise of ‘in-service' NiS failure, the heat-soak process itself is not fail safe. Therefore, Leicester Glass Company Limited are not able to offer any warranty against this phenomenon, and we cannot accept any liability for any breakages that may occur.
Click to return to the top of the page 1) General Responsibilities In accordance with trade custom, customer's glass is handled, stored and processed at the customer's own risk. Leicester Glass Company Limited will undertake the following: The customer will do the following: Click to return to top of this page 2) Health and safety a) Leicester Glass Company Limited will take all practical steps to: b) The customer will:
Click to return to top of this page Only the customer can change the work details. All Changes must be notified and agreed in writing. Changes will be dealt with as follows: (a) If the changes increase the amount of work shown in the work details
and Leicester Glass Company Limited agrees the changes they will quote
a price for the extra work and time involved. The customer will then decide
whether to go ahead with the changes.
Click to return to top of this page a) The customer will extend the working period by a fair and reasonable amount if Leicester Glass Company Limited: (i) Has to spend extra time on the work because of changes made to the
work details; or b) Leicester Glass Company Limited may claim any reasonable costs arising from the working period being extended because of any delay caused by the customer.
Click to return to top of this page (a) The customer may be requested to pay a deposit. This deposit will
be 50% of the total contract, it will be payable with any order and will
have insurance cover to protect the customer.
Click to return to top of this page PVCu window and door frames are guaranteed against any failure in welded joints and distortment in accordance with system suppliers recommendations for a period of not longer than 10 years from the date of final invoice. Powder coating finishes are guaranteed against fading, peeling etc for a period of 25 years. Glass sealed units manufactured by ourselves are guaranteed for a period no longer than 5 years after the date of final invoice for failure of hermetic seal (i.e. misting between panes). This guarantee does not cover for breakage of glass after the installation is complete. Locking mechanisms, hinges and all metallic moving parts are guaranteed for 12 months, subject to regular maintenance by customer. Door Closers are guaranteed for 3 years. Cosmetic deterioration to handles, letter plates, door handles etc., due to wear and tear, are not covered by this guarantee. All building work of any description will be guaranteed for a period of 12 months from the date of final invoice. Roofing sheets of any description are not guaranteed against abnormal climate changes, which may cause the structure of materials used to breakdown in some way. The guarantee does not cover against the penetration of insects, misting and mould growth between chambers of the sheets. Any minor imperfection of aluminium, PVCu or glass are subject to suppliers and/or Glass and Glazing Federation recommendations, details of which are available upon request. Stained glass and leadwork are guaranteed against fading and discolouration for a period of 5 years. Untreated lead will change colour naturally as it oxidizes with contact with the elements and is exempt from this guarantee. PVCu and aluminium products (i.e. panels, trims etc.) used in any installation are the closest colour matches available from our suppliers at the present time. Door panels are guaranteed for 12 months against warping and twisting. All guarantees are given in good faith. However, if is deemed after a visit from a company representative that our product has been misused, tampered or damaged in any way etc., we will render the guarantee null and void, leaving any remedial work to be carried out at a prearranged fee, which shall be payable before any work commences. Any failure of materials under the terms of this guarantee will be repaired or replaced at the sole discretion of Leicester Glass Company Limited. This guarantee is insured for the protection of the customer. Click to return to top of this page The customer is granted a period of time to reflect on their decision to action an order. From the date of their acceptance the customer may cancel without penalty within a 7 day 'cooling off period'. After the cooling off period should the contract be terminated the customer will pay Leicester Glass Company Limited, within 14 days of that contract ending, for work properly carried out, for any materials made specially for the work and for any other of the companies materials on the premises which they allow the customer to keep. If Leicester Glass Company Limited:
Click to return to top of this page (a) If the customer or the contractor becomes insolvent (unable to pay
their debts), this contract will come to an end unless the insolvency
practitioner involved makes a suitable arrangement to allow the contract
to continue.
Click to return to top of this page (a) The customer and the contractor can claim from each other the costs
and expenses, which result from any failure to keep to this contract.
Click to return to top of this page The laws of England and Wales apply to this contract.
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