Leicester Glass Company Limited


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Conditions of Trade
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Mirror & Painted Glass

Nickle Sulphide (NiS) & Heat Soaking

1) General Responsibilities
2) Health & Safety
3) Changing The Work Details
4) Extending The Work Period
5) Payment
6) Guarantee
7) Contract Termination
8) Insolvency
9) Other Rights Of Remedies
10) Law Of The Contract


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Quality –

The visual quality of glass supplied by Leicester Glass Company Limited will meet the standards and guidelines set out by the Glass & Glazing Federation (GGF). Any inspection of the glass should be carried out following these guidelines in natural daylight and not in direct sunlight or under artificial light. All the Toughened, Curved Toughened and Heat-soaked glass we supply is fully British Standard Kite-Marked to the relevant standard (BS EN 12150, BS ISO 11485-3:2014 & BS EN 14179).



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Deliveries –

Leicester Glass Company Limited only operates one regular delivery vehicle and as such can only offer delivery to a limited number of areas, on pre-set days, based around out regular trade customers. F.O.C. deliveries will take place on a Thursday or Friday. We do not deliver on weekends. Requested deliveries outside of the above may incur a delivery charge.

All deliveries will be “loose load” i.e. we do not provide wrapped, packaging or pallets. Our driver will ensure that the glass is delivered to a safe, downstairs location, within easy walking distance of the delivery vehicle. However, customers will need to be present to check the delivery and will need to provide labour for the offloading of large and/or heavy panels of glass. We can advise where we are happy to temporarily site glass but it is up to the customer to ensure they are happy with the placement within their address.

Deliveries will be made during normal working hours, between 8.00 and 16.30, on our pre-set day for the area. We cannot guarantee a specific time however, if requested, our driver will advise you with an approximate delivery time. For deliveries outside of our regular routes, required on any other day than our usual pre-set day, or delivered within a specific time frame, it may sometimes be possible to arrange a dedicated delivery at extra cost.

Due to the fragile nature of glass, deliveries may occasionally need to be re-scheduled at short notice. In the event of this happening, we will always try to give as much notice as possible.

All glass should be handled with care at all times. Cut edges will be sharp, polished edges can easily chip and toughened glass should never be stood on its end on a hard surface without protection. Do not turn toughened glass on its corner. Take suitable precautions when handling any glass product, plan your safety equipment and your route before attempting to lift the glass. Make sure you are comfortable with the weight and its distribution. Do not attempt to move glass if you feel in any way unsure about the process. Leicester Glass may be willing by prior arrangement to fit a pane of glass purchased from us on a “supply and delivery only” basis but this will incur a fitting charge.



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Mirrors & Painted Glass –

Mirrors and painted glass should always be handled, installed and maintained correctly to avoid damage and prolong the working life of the glass.

Only mirror adhesive should be used for bonding mirrors, and clear, low modulus, neutral cure silicone is the only adhesive we recommend be used to bond painted glass. The adhesive/silicone should be applied in vertical strips approx. 300 MM in length, 100 MM apart and no more than 6 MM in width. On bonded mirrors safety backing can be applied in strips to allow for the adhesive to be applied directly to the mirror backing. A fully backed mirror should not be glued to any substrate as the only attachment method. A fully backed mirror will need mechanical fixing.

Where a mirror is to be mechanically fixed using mirror screws, suitable rubber grommets should be used to prevent the metal screws coming into direct contact with the glass. Leicester Glass Company Limited recommend that all mechanically fixed mirrors are supplied fully safety backed.

As paint is viewed through the glass slight variations in colour may be noticeable when compared to the original colour swatch. Variations may also occur on panels ordered in different batches, or viewed under different lighting.

Leicester Glass Company Limited can supply suitable mirrors adhesive, mirror screws and silicone.



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Nickel Sulphide (NiS) & Heat-soaking –

NiS inclusions are a rare yet accepted anomaly within glass manufacturing that can, over time, result in tempered (toughened) glass spontaneously failing. While heat-soaking greatly reduces the rise of ‘in-service' NiS failure, the heat-soak process itself is not fail safe. Therefore, Leicester Glass Company Limited are not able to offer any warranty against this phenomenon, and we cannot accept any liability for any breakages that may occur.


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1) General Responsibilities

In accordance with trade custom, customer's glass is handled, stored and processed at the customer's own risk.

Leicester Glass Company Limited will undertake the following:
(a) Carry out the work carefully, competently and as set out in the work details.
(b) Use materials, which are of satisfactory quality and suitable for their intended purpose. The materials will be new unless the customer agrees otherwise in writing.
(c) Start and finish the work within the working period or any extension made to it.
(d) Be at the premises regularly to carry out the work during the agreed working hours.
(e) Not subcontract any of the work without the customer's permission.
(f) Store away his tools and ladders at the end of each working day.
(g) Regularly dispose of any rubbish from the work.
(h) Be responsible for any collateral damage, which they may cause to the premises and its contents or to neighboring properties.
(i) Leave the working areas in a clean and tidy condition after finishing the work.
(j) Keep to all his legal duties and responsibilities.

The customer will do the following:
a) Give Leicester Glass Company Limited access to the premises during the agreed working hours throughout the working period.
b) Keep the working areas sufficiently clear of obstructions to allow Leicester Glass Company Limited to carry out the work.
c) Allow the Leicester Glass Company Limited to carry out the work in an order, which he considers necessary to finish the work on time.

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2) Health and safety

a) Leicester Glass Company Limited will take all practical steps to:
(i) Prevent or minimise health and safety risks to the customer and other people living in or visiting the premises;
(ii) Minimise environmental disturbance, nuisance or pollution from the work; and
(iii) Make sure that any temporary protection for the work is safe and weatherproof.

b) The customer will:
(i) Take notice of all warnings Leicester Glass Company Limited gives about any health and safety or environmental risks which he is taking measures to prevent or minimise; and
(iii) Not knowingly allow people or animals living in or visiting the premises, particularly children, to be exposed to or create any dangers.







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3) Changing the work details

Only the customer can change the work details. All Changes must be notified and agreed in writing. Changes will be dealt with as follows:

(a) If the changes increase the amount of work shown in the work details and Leicester Glass Company Limited agrees the changes they will quote a price for the extra work and time involved. The customer will then decide whether to go ahead with the changes.
(b) If the changes reduce the amount of work shown in the work details Leicester Glass Company Limited will make an appropriate reduction in the price.
(c) If the changes alter the cost of any items in the work details without increasing or reducing the amount of work involved, and appropriate adjustment of the price will be made to reflect those changes.







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4) Extending the work period

a) The customer will extend the working period by a fair and reasonable amount if Leicester Glass Company Limited:

(i) Has to spend extra time on the work because of changes made to the work details; or
(ii) Cannot finish the work on time for reasons beyond his control including any delay caused by the customer.

b) Leicester Glass Company Limited may claim any reasonable costs arising from the working period being extended because of any delay caused by the customer.







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5) Payment

(a) The customer may be requested to pay a deposit. This deposit will be 50% of the total contract, it will be payable with any order and will have insurance cover to protect the customer.
(b) Customers who have a trading account with Leicester Glass Company Limited will be invoiced on completion of all works and payments must be made within 30 days.
(c) All non-account holders must pay all balances when work is complete.
(d) Interest shall be payable on overdue payments from the date upon which the payment is due until the date payment is made at the rate of 3 per cent per annum above Base Lending Rate of the Barclays Bank PLC in operation at the date upon which payment was due.
(e) No retentions are permissible and the customer has no right to set off disputed moneys whether or not in respect of goods under any Contract to which these conditions apply.
(f) Leicester Glass Company Limited may at any time suspend the performance of its obligations under any Contract until they are satisfied that the customer is able to pay, or has given security for payment, for the goods.





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6) Guarantee

PVCu window and door frames are guaranteed against any failure in welded joints and distortment in accordance with system suppliers recommendations for a period of not longer than 10 years from the date of final invoice.

Powder coating finishes are guaranteed against fading, peeling etc for a period of 25 years.

Glass sealed units manufactured by ourselves are guaranteed for a period no longer than 5 years after the date of final invoice for failure of hermetic seal (i.e. misting between panes). This guarantee does not cover for breakage of glass after the installation is complete.

Locking mechanisms, hinges and all metallic moving parts are guaranteed for 12 months, subject to regular maintenance by customer. Door Closers are guaranteed for 3 years. Cosmetic deterioration to handles, letter plates, door handles etc., due to wear and tear, are not covered by this guarantee.

All building work of any description will be guaranteed for a period of 12 months from the date of final invoice.

Roofing sheets of any description are not guaranteed against abnormal climate changes, which may cause the structure of materials used to breakdown in some way. The guarantee does not cover against the penetration of insects, misting and mould growth between chambers of the sheets.

Any minor imperfection of aluminium, PVCu or glass are subject to suppliers and/or Glass and Glazing Federation recommendations, details of which are available upon request. Stained glass and leadwork are guaranteed against fading and discolouration for a period of 5 years. Untreated lead will change colour naturally as it oxidizes with contact with the elements and is exempt from this guarantee.

PVCu and aluminium products (i.e. panels, trims etc.) used in any installation are the closest colour matches available from our suppliers at the present time. Door panels are guaranteed for 12 months against warping and twisting.

All guarantees are given in good faith. However, if is deemed after a visit from a company representative that our product has been misused, tampered or damaged in any way etc., we will render the guarantee null and void, leaving any remedial work to be carried out at a prearranged fee, which shall be payable before any work commences.

Any failure of materials under the terms of this guarantee will be repaired or replaced at the sole discretion of Leicester Glass Company Limited.

This guarantee is insured for the protection of the customer.

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7) Contract termination

The customer is granted a period of time to reflect on their decision to action an order. From the date of their acceptance the customer may cancel without penalty within a 7 day 'cooling off period'.

After the cooling off period should the contract be terminated the customer will pay Leicester Glass Company Limited, within 14 days of that contract ending, for work properly carried out, for any materials made specially for the work and for any other of the companies materials on the premises which they allow the customer to keep.

If Leicester Glass Company Limited:
(i) Are not at the premises regularly to carry out the work; or
(ii) Are not meeting their health and safety and environmental responsibilities; or
(iii) Are so incompetent or careless that the work is of an unacceptable standard; and does not correct the matter within 7 days of receiving a written warning from the customer,
Then the customer can end this contract by giving Leicester Glass Company Limited a written notice to take immediate effect.







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8) Insolvency

(a) If the customer or the contractor becomes insolvent (unable to pay their debts), this contract will come to an end unless the insolvency practitioner involved makes a suitable arrangement to allow the contract to continue.
(b) If this contract comes to an end because the contractor becomes insolvent, the customer will not have to pay any amount due to the contractor until another contractor has finished the work.









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9) Other rights of remedies

(a) The customer and the contractor can claim from each other the costs and expenses, which result from any failure to keep to this contract.
(b) This contract does not rule out or limit any other legal remedies, which may be available to the customer or the contractor.












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10) Law of the contract

The laws of England and Wales apply to this contract.










119-125 Bridge Road, Leicester LE5 3QP T: 0800 1694357 F: 0116 2460462 E: enquiries@leicesterglass.co.uk